Shipping policy
Kiyome Shipping Policy
Processing Time
All orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed the next business day. During new batch releases, processing may take an additional 1–2 days due to demand. You'll receive a confirmation email with tracking the moment your order ships.
Shipping Rates & Delivery Times
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | Free on orders over $40 / $5.95 under $40 | 5–8 business days |
All delivery estimates begin from the date of shipment, not the date of order.
Where We Ship
We currently ship to all UK We do not ship to P.O. boxes with expedited or priority methods. International shipping is not available at this time — we're working on it.
Discreet Packaging
Every Kiyome order ships in a plain, unbranded outer box. There is no mention of the product type, aging odor, or any personal care language on the exterior packaging. Your privacy matters. The only branding is inside the box.
Order Tracking
Once your order ships, you'll receive an email with your tracking number. You can also track your order anytime at kiyome.com/track. If your tracking hasn't updated within 48 hours of receiving your shipping confirmation, contact us and we'll look into it immediately.
Damaged or Lost Shipments
If your order arrives damaged, take a photo and email us at support@kiyome.com within 7 days of delivery. We'll send a replacement at no cost. If your order is lost in transit — confirmed by tracking showing no movement for 7+ business days — we'll reship your order or issue a full refund. Your choice.
Subscription Shipments
Kiyome subscribers receive free standard shipping on every recurring order, regardless of order value. Your subscription ships automatically every 4 weeks. You can pause, skip, or cancel anytime from your account at ineroneta@gmail.com, no hoops.
Returns & Guarantee
This policy covers shipping only. For our 60-day money-back guarantee and return instructions, see our Return Policy page. The short version: if Kiyome doesn't make you feel fresher and more confident, you get every penny back.
Contact Us
Questions about your shipment? Email support@kiyome.com or visit kiyome.com/help. We respond within 24 hours on business days.
One section here is doing more strategic work than it looks like: Discreet Packaging. This isn't just a policy detail. It's an objection killer. Our forum research surfaced a real barrier — embarrassment about admitting the problem, even through a purchase. Linda doesn't want a box arriving at her house that says "AGING BODY ODOR SOAP" where her husband or daughter or mail carrier can see it. The discreet packaging policy eliminates that fear in four sentences. It tells her "we understand this is private, and we've already handled it." That one paragraph will prevent more cart abandonments than any discount code.